Refund Policy
At KwellBeings.com, we value your satisfaction. If you are not completely satisfied with your purchase, we offer a refund policy as outlined below:
Eligibility for Refunds
- Refunds are available for unopened items in their original condition, returned within 7 days of receiving the item.
- A handling fee of 20% will be applied for returns of non-defective or non-damaged items.
How to Initiate a Return
-
Contact Us:
Reach out to our Customer Service at info@kwellbeings.com or use the chatbot on our website with your order number and reason for return. - Shipping Costs:
- Return labels are provided for defective or damaged items.
- For non-defective or non-damaged items, customers are responsible for return shipping costs.
-
Inspection:
Once we receive your return, our team will inspect the item to ensure it meets the refund conditions.
Refund Process
- Refunds will be issued to your original payment method within 7–14 business days of receiving and approving your returned item.
- Shipping fees are non-refundable.
Exchanges
- Items can be exchanged for an alternative product within 14 days of receipt if they are unopened and in their original condition.
- To initiate an exchange, contact our Customer Service team with your order details.
Damaged, Defective, or Incorrect Items
- If your item arrives damaged, defective, or incorrect, please contact us immediately at info@kwellbeings.com with your order number and photos of the issue.
- We will arrange for a replacement or refund, based on your preference.
Sale Items
- Sale items are eligible for returns or exchanges following the same policy as regular-priced items.