Refund Policy

At KwellBeings.com, we value your satisfaction. If you are not completely satisfied with your purchase, we offer a refund policy as outlined below:

Eligibility for Refunds

  • Refunds are available for unopened items in their original condition, returned within 7 days of receiving the item.
  • A handling fee of 20% will be applied for returns of non-defective or non-damaged items.

How to Initiate a Return

  1. Contact Us:
    Reach out to our Customer Service at info@kwellbeings.com or use the chatbot on our website with your order number and reason for return.
  2. Shipping Costs:
    • Return labels are provided for defective or damaged items.
    • For non-defective or non-damaged items, customers are responsible for return shipping costs.
  3. Inspection:
    Once we receive your return, our team will inspect the item to ensure it meets the refund conditions.

Refund Process

  • Refunds will be issued to your original payment method within 7–14 business days of receiving and approving your returned item.
  • Shipping fees are non-refundable.

Exchanges

  • Items can be exchanged for an alternative product within 14 days of receipt if they are unopened and in their original condition.
  • To initiate an exchange, contact our Customer Service team with your order details.

Damaged, Defective, or Incorrect Items

  • If your item arrives damaged, defective, or incorrect, please contact us immediately at info@kwellbeings.com with your order number and photos of the issue.
  • We will arrange for a replacement or refund, based on your preference.

Sale Items

  • Sale items are eligible for returns or exchanges following the same policy as regular-priced items.
If you have any questions or need assistance with your return or refund, please contact us at info@kwellbeings.com. We’re here to help!