At KwellBeings.com, we value your satisfaction. If you are not completely satisfied with your purchase, we offer a refund policy as outlined below:

Eligibility for Refunds

• Refunds are available for unopened items in their original condition, returned within 7 days of receiving the item.
• A handling fee of 20% will be applied for returns of non-defective or non-damaged items.

How to Initiate a Return

1. Contact Us:
   Reach out to our Customer Service at info@kwellbeings.com or use the chatbot on our website with your order number and reason for return.
2. Shipping Costs:
• Return labels are provided for defective or damaged items.
• For non-defective or non-damaged items, customers are responsible for return shipping costs.
3. Inspection:
   Once we receive your return, our team will inspect the item to ensure it meets the refund conditions.

Refund Process

• Refunds will be issued to your original payment method within 7–14 business days of receiving and approving your returned item.
• Shipping fees are non-refundable.

Exchanges

• Items can be exchanged for an alternative product within 14 days of receipt if they are unopened and in their original condition.
• To initiate an exchange, contact our Customer Service team with your order details.

Damaged, Defective, or Incorrect Items

• If your item arrives damaged, defective, or incorrect, please contact us immediately at info@kwellbeings.com with your order number and photos of the issue.
• We will arrange for a replacement or refund, based on your preference.

Sale Items

• Sale items are eligible for returns or exchanges following the same policy as regular-priced items.